rbjee's Privacy Policy
This policy provides a complete description of how your personal information is collected, used, stored, and protected on the rbjee platform.
rbjee is known to players in Bangladesh as a safe and reliable online entertainment platform. Ensuring the protection of your personal information is at the heart of everything we do. We believe a trustworthy platform is built on transparency and accountability. This policy is a practical reflection of that commitment.
What information we collect
To create and manage your account on the rbjee platform and to provide secure services, we need to collect certain necessary information. We only collect information that is genuinely required.
1.1 Information you provide directly
When you create an account or use services on rbjee, you voluntarily provide the following information:
- Full name and date of birth
- Valid email address
- Mobile number
- National ID card or passport details for identity verification
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
- Password for account security (stored in encrypted form)
1.2 Automatically collected information
When you use the rbjee platform, certain information is automatically collected through technical means:
- IP address and device type
- Browser type and operating system
- Platform activity logs (login times, game sessions, transaction history)
- Information collected through cookies and similar technologies
- Referral source and navigation data
1.3 Information received from third parties
In some cases we may receive information from legitimate third parties, such as identity verification service providers or payment processing companies. This information is used solely for the purpose of account security and fraud prevention.
How your information is used
rbjee uses your information only for defined and legitimate purposes. We never process your information unnecessarily.
Account management
Your identity information is used to create, verify, and securely manage your rbjee account. It is also needed for age verification and to ensure responsible gaming.
Transaction processing
Payment information is used to process deposit and withdrawal requests, verify payments, and ensure financial security.
Security and fraud prevention
Technical information is used to detect suspicious activity, keep accounts secure, and prevent unauthorized access.
Customer support
Your account information and communication history are used to resolve your issues quickly and provide effective assistance. rbjee's support team is available 24/7.
Service improvement
Anonymous statistical data is used to analyze platform performance and further improve the user experience.
Communications and notifications
Contact information is used to send important account notifications, security alerts, and service updates to your email or mobile.
Data storage and protection
3.1 Retention period
Your information is retained for as long as your account remains active. After an account is closed, some information may be retained for the period necessary to meet legal obligations, resolve disputes, and prevent fraud. Once the relevant purpose has ended, the information is securely deleted.
3.2 Security measures
- Data transmission is secured through 256-bit SSL encryption
- Passwords are stored using strong hashing algorithms
- Server access is strictly controlled and monitored
- Two-Factor Authentication is available as an optional feature
- Regular security testing and vulnerability assessments are conducted
- Automated monitoring systems are in place to detect suspicious activity
3.3 Access to information
Only employees who need to view your personal information as part of their job duties are permitted to access it. All employees are bound by strict confidentiality agreements and receive regular training on data protection.
Sharing information with third parties
rbjee never sells your personal information for commercial purposes. However, in certain situations it may be necessary to share information with trusted partners.
4.1 Service provider partners
Minimum necessary information may be shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical infrastructure maintenance. These partners operate under rbjee's direction and may not use your information independently.
4.2 Legal obligations
In response to a court order, a lawful request from a law enforcement agency, or any other legal obligation, we may provide relevant information to the appropriate authorities. In such cases we will make every effort to notify you in advance, where legally permissible.
4.3 Business restructuring
In the event of a business merger, acquisition, or other corporate change, user information may be transferred to the new entity. In such cases the new entity will be required to comply with the same or higher standards as this privacy policy. Users will be notified in advance.
Cookies and tracking technologies
5.1 Use of cookies
Cookies and similar technologies are used on the rbjee website and app to improve your experience. Cookies are small text files stored in your browser.
- Essential cookies: These cookies are necessary to keep login sessions active and to ensure security.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Collect anonymous data for analyzing and improving platform usage.
5.2 Cookie controls
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some core functions of the platform.
Your rights
As a rbjee user, you have the following rights over your personal information and we fully respect these rights.
Right to access
You may request to know what information we hold about you. We will provide this information within a reasonable time.
Right to rectification
If any of your information is incorrect, you may request a correction. You can also update much of your information yourself in the account settings.
Right to erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to object to processing
You may object to marketing communications or analytical processing. We will respect this preference.
Right to data portability
You may request your information in a structured, machine-readable format that you can use elsewhere.
Right to restrict processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
Protection of minors
Age verification
rbjee strictly does not allow anyone under the age of 21 to use the platform. Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be securely deleted.
If you know that a minor is using rbjee, please inform us at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.
Provisions on data transfer
rbjee's servers and data processing facilities may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it will always be protected to the same or higher security standard as set out in this policy.
For international data transfers we apply Standard Contractual Clauses or other recognized safeguards to maintain the security and privacy of the information.
Policy changes and updates
rbjee may update this privacy policy from time to time. Changes may be made in response to an expansion of services, technical changes, or legal requirements.
If any significant changes are made, we will publish a notice on the website and notify registered email addresses. Continuing to use rbjee after a change means you have accepted the new policy. The date of each change will be noted at the top of this page as "Last updated".
We recommend that you review this policy regularly to stay informed about the latest information.
Contact us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us. rbjee's dedicated support team is always here for you.